Business & Sales
Technical Account Manager
This position is currently available in the following locations:
- London (Hybrid)
- U.K. (Remote)
- Hong Kong (Hybrid)
- Full-time
- Winter interships
About the Role
We are looking for Technical Account Manager to support on our fast growing API platform around Hong Kong API Economy.
- Provide technical support for customers to support pre-sales and post-sales processes
- Address all product-related queries on time
- Train customers to use products effectively
- Provide developers with customers’ feedback to help identify potential new features or products
- Report on product performance
- Identify solutions to reduce support costs
- Analyze customers’ needs and suggest upgrades or additional features to meet their requirements
- Liaise with the sales department to win new business and increase sales
- Establish best practices
- Keep track of sales performance metrics
- Candidate with good attitude but less relevant skills & experience will start from the position of “Associate Technical Account Manager”
Skills & Requirements
- Proven work experience as a Technical account manager
- Solid technical background with hands on experience in digital technologies
- Familiarity with software and front-end development
- An ability to gasp customers’ needs and suggest timely solutions
- Excellent verbal and written communication skills in Cantonese and English
- Strong analytical and problem-solving skills
- Strong sense of humor and a good team player
- Time management and planning skills
Team Benefits
- 5-day work week with flexible working hours
- Hybrid working model allowing staff working remotely 40-60% under the new business normal
- Flat company structure and working directly with founder and core members
- On the job training and coaching by certified leaders in Technology Consulting
About Our Team
FabriXAI is a team of experienced founders based in London, specializing in Enterprise Software, SaaS, and AI technologies. Our innovative solutions have empowered clients across diverse sectors, including banking, insurance, healthcare, construction, and public services. With teams located in the United Kingdom and Hong Kong, we are uniquely positioned to support regional enterprises and tech startups, promoting cross-sector API collaboration. Our expertise has been recognized in several prestigious tech accelerator programs, including the AWS HK GenAI Accelerator and Barclays Eagle Labs Product Growth Programme.
Interested parties please send your full resume with expected salary in your application.